Returns or Exchanges
Important Information
- All returns and exchanges are the customer’s responsibility.
- American Slings and Patio Supplies is not responsible for items lost or damaged during return shipping.
- To process a return or exchange, you must obtain a Return Authorization Number (RMA#) from us before shipping any items back. All returns must be received within 10 days of product delivery.
- The customer is responsible for all return shipping costs.
How to Request a Return or Exchange
To request an RMA#, please access:
Important:
Once an order has shipped, it cannot be modified or canceled and will fall under our Return & Exchange policy.
Refunds are issued as store credit only, unless otherwise authorized by American Slings and Patio Supplies.
Restocking fees may apply.
Do NOT ship items back without an RMA#—unidentified returns may be lost in our warehouse and will not be processed.
Product-Specific Return Policies
Slings & Pre-Cut Straps
All slings and pre-cut straps are custom-made and cannot be canceled or returned unless we made an error.
Returns/Exchanges are only accepted if:
The product does not match the measurements you provided.
You received the wrong fabric color, strap width, or quantity.
If the mistake is ours, we will issue an RMA# for a replacement.
50 ft. & 100 ft. Rolls of Straps
These are custom-cut and non-returnable unless we shipped the wrong color, width, or length.
Before ordering, confirm your color choice—request free samples if unsure.
If we made an error, we will issue an RMA# for a replacement.
Track Your Return or Order Status
To check the status of your order or return, visit:
🔹 Where Is My Order? (Enter your invoice number, e.g., 206091)
For any questions, contact us at contact@americanslings.online.
Why Choose Us
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Our Customers speak for us
The slings for the 2 piece Chaise Lounge were PERFECT!!! The gentleman I spoke to was very helpful. If I need any new slings I will definitely be giving them a call and order. Like I said, the slings were perfect and once installed looked beautiful ! Great workmanship Will recommend this company to anybody that I know that could use new slings
The slings for the 2 piece Chaise Lounge were PERFECT!!! The gentleman I spoke to was very helpful. If I need any new slings I will definitely be giving them a call and order. Like I said, the slings were perfect and once installed looked beautiful ! Great workmanship Will recommend this company to anybody that I know that could use new slings
The only reason that I gave them one star is I can’t give them none. I had slings made for two chaises three years ago and had a great experience. My expectations were high to have another great experience. Placed the order on 5/29/25. Paid for expedited manufacturing. I indicated that the seats of the eight chairs varied. I sent them the eight seat width dimensions. Tony said he would send a sample set, that he could have one size to fit all the chairs. I received the sample set. The back fit perfectly the seat however was too lose. Tony said he would send a narrow seat. Received the second sample made to the exact size of the first one, too loose. At this time, they ‘ghosted’ me. I finally received a sample that fit. Then they sent the remaining pieces. Seven of the eight fit, the eighth as too tight. Again, no response. I finally received the last piece on 8/11/25, 11 weeks after the initial order. They have either grown too large that they can’t respond and make a quality product or they are just incompetent.
I will use anyone else when I need to do the other set of outdoor furniture.
I will use anyone else when I need to do the other set of outdoor furniture.
The only reason that I gave them one star is I can’t give them none. I had slings made for two chaises three years ago and had a great experience. My expectations were high to have another great experience. Placed the order on 5/29/25. Paid for expedited manufacturing. I indicated that the seats of the eight chairs varied. I sent them the eight seat width dimensions. Tony said he would send a sample set, that he could have one size to fit all the chairs. I received the sample set. The back fit perfectly the seat however was too lose. Tony said he would send a narrow seat. Received the second sample made to the exact size of the first one, too loose. At this time, they ‘ghosted’ me. I finally received a sample that fit. Then they sent the remaining pieces. Seven of the eight fit, the eighth as too tight. Again, no response. I finally received the last piece on 8/11/25, 11 weeks after the initial order. They have either grown too large that they can’t respond and make a quality product or they are just incompetent.
I will use anyone else when I need to do the other set of outdoor furniture.
I will use anyone else when I need to do the other set of outdoor furniture.
Ordered new slings for our 20 year old patio set and they were perfect! Paid for expedited delivery and they were shipped out the same day. Great service, perfect description, wonderful directions with step by step instructions. Will definitely order from them again!
Ordered new slings for our 20 year old patio set and they were perfect! Paid for expedited delivery and they were shipped out the same day. Great service, perfect description, wonderful directions with step by step instructions. Will definitely order from them again!
Absolutely recommend American Slings for your patio furniture refurbishing projects.
I shopped patio bar sets, bar stools and table, for months. Only things I liked, required assembly. If I was going to have to assemble any purchase, I chose to replace the Slings in my perfectly goof chair frames.
I reviewed all information and tutorials on American Slings website and ordered a sling. Customer service is excellent and very helpful, especially when you encounter the unknown. Not going to lie, removing the original sling was the lion's share of the labor. Once the sling was removed, I cleaned and treated the rail channels and inserted the sling. The sling fits perfectly and i just ordered 2 more for the remaining bar stools.
Oh, did I mention i am 65 years young and a woman? You can do it! Before and after photos for reference.
I shopped patio bar sets, bar stools and table, for months. Only things I liked, required assembly. If I was going to have to assemble any purchase, I chose to replace the Slings in my perfectly goof chair frames.
I reviewed all information and tutorials on American Slings website and ordered a sling. Customer service is excellent and very helpful, especially when you encounter the unknown. Not going to lie, removing the original sling was the lion's share of the labor. Once the sling was removed, I cleaned and treated the rail channels and inserted the sling. The sling fits perfectly and i just ordered 2 more for the remaining bar stools.
Oh, did I mention i am 65 years young and a woman? You can do it! Before and after photos for reference.
Absolutely recommend American Slings for your patio furniture refurbishing projects.
I shopped patio bar sets, bar stools and table, for months. Only things I liked, required assembly. If I was going to have to assemble any purchase, I chose to replace the Slings in my perfectly goof chair frames.
I reviewed all information and tutorials on American Slings website and ordered a sling. Customer service is excellent and very helpful, especially when you encounter the unknown. Not going to lie, removing the original sling was the lion's share of the labor. Once the sling was removed, I cleaned and treated the rail channels and inserted the sling. The sling fits perfectly and i just ordered 2 more for the remaining bar stools.
Oh, did I mention i am 65 years young and a woman? You can do it! Before and after photos for reference.
I shopped patio bar sets, bar stools and table, for months. Only things I liked, required assembly. If I was going to have to assemble any purchase, I chose to replace the Slings in my perfectly goof chair frames.
I reviewed all information and tutorials on American Slings website and ordered a sling. Customer service is excellent and very helpful, especially when you encounter the unknown. Not going to lie, removing the original sling was the lion's share of the labor. Once the sling was removed, I cleaned and treated the rail channels and inserted the sling. The sling fits perfectly and i just ordered 2 more for the remaining bar stools.
Oh, did I mention i am 65 years young and a woman? You can do it! Before and after photos for reference.
Could not be happier with my new slings. Replaced 6 slings on 22 year-old Tropitone swivel chairs. Slings were cut exactly and fit perfectly. I am not a handy guy, but I was able to replace them all myself in a couple hours, with no cursing. $400 for new slings beat the heck out of paying thousands for a new set.
Could not be happier with my new slings. Replaced 6 slings on 22 year-old Tropitone swivel chairs. Slings were cut exactly and fit perfectly. I am not a handy guy, but I was able to replace them all myself in a couple hours, with no cursing. $400 for new slings beat the heck out of paying thousands for a new set.
Started off as a good experience ended up not so. Ordered one sling for lounger for correct fit which fit good.Ordered two more in same color but after installing all three notice the second two were a darker color then the first. After contacting American Slings numerous times nothing has been done to fix the problem. Notice in pictures the difference in colors.
Update: American Slings responded and issue was resolved. Overall a good experience.
Update: American Slings responded and issue was resolved. Overall a good experience.
Started off as a good experience ended up not so. Ordered one sling for lounger for correct fit which fit good.Ordered two more in same color but after installing all three notice the second two were a darker color then the first. After contacting American Slings numerous times nothing has been done to fix the problem. Notice in pictures the difference in colors.
Update: American Slings responded and issue was resolved. Overall a good experience.
Update: American Slings responded and issue was resolved. Overall a good experience.
Excellent product. I ordered 3 slings & they all fit perfectly & look great. It takes patience and a few hours on top of measuring, selecting fabrics, ordering, & all that. But worth it to DIY & save money. Just measure carefully, including the diameter of the plastic rod. I picked up a cheap spreader bar for ~$7 at Harbor Freight. Also bought plastic end caps from ChairSlingStore but they only come in black & white. I needed brown, so I roughed them up with 50 grit sandpaper & painted them. Very satisfied with my purchase & would highly recommend this company.
Excellent product. I ordered 3 slings & they all fit perfectly & look great. It takes patience and a few hours on top of measuring, selecting fabrics, ordering, & all that. But worth it to DIY & save money. Just measure carefully, including the diameter of the plastic rod. I picked up a cheap spreader bar for ~$7 at Harbor Freight. Also bought plastic end caps from ChairSlingStore but they only come in black & white. I needed brown, so I roughed them up with 50 grit sandpaper & painted them. Very satisfied with my purchase & would highly recommend this company.
Overall a very good experience. The fabrics arrived quickly and were correctly made.
The installation instructions were 98% there (forgot to explain the clear rod installation step) but anyone looking to do this themselves can figure that out it easy enough. The finished product came out looking perfect- even my wife was super impressed and glad I did it. Will definitely leverage this company again. Thanks
The installation instructions were 98% there (forgot to explain the clear rod installation step) but anyone looking to do this themselves can figure that out it easy enough. The finished product came out looking perfect- even my wife was super impressed and glad I did it. Will definitely leverage this company again. Thanks
Overall a very good experience. The fabrics arrived quickly and were correctly made.
The installation instructions were 98% there (forgot to explain the clear rod installation step) but anyone looking to do this themselves can figure that out it easy enough. The finished product came out looking perfect- even my wife was super impressed and glad I did it. Will definitely leverage this company again. Thanks
The installation instructions were 98% there (forgot to explain the clear rod installation step) but anyone looking to do this themselves can figure that out it easy enough. The finished product came out looking perfect- even my wife was super impressed and glad I did it. Will definitely leverage this company again. Thanks
I ordered and appreciated detailed diagrams on how to measure the replacements. I emailed pictures to the company, and got a verify. The replacements arrived quickly and we used video to install. The replacements fit tightly and the chairs are in use.
I ordered and appreciated detailed diagrams on how to measure the replacements. I emailed pictures to the company, and got a verify. The replacements arrived quickly and we used video to install. The replacements fit tightly and the chairs are in use.
I purchased replacement slings and they look wonderful. The directions for taking measurements could have been clearer. I installed that sling halfway and it looked like id messed up. I couldn't get it to stretch all the way across the chair. Customer service wasnt very supportive. They just told me to follow the directions. You may need to use a reverse pipe clamp if you don't have a son with seemingly bionic hand strength. I got the slings installed and they look wonderful.
I purchased replacement slings and they look wonderful. The directions for taking measurements could have been clearer. I installed that sling halfway and it looked like id messed up. I couldn't get it to stretch all the way across the chair. Customer service wasnt very supportive. They just told me to follow the directions. You may need to use a reverse pipe clamp if you don't have a son with seemingly bionic hand strength. I got the slings installed and they look wonderful.
Great team to work with. We've replaced slings on about 2 dozen chairs around our pool over the last couple of years, all came very quickly, and all were custom sized dimensions and all have fitted perfectly in matching fabric (Montego Bay), including 2 we just replaced this week. Use American Slings - easy to deal with and great value.
Great team to work with. We've replaced slings on about 2 dozen chairs around our pool over the last couple of years, all came very quickly, and all were custom sized dimensions and all have fitted perfectly in matching fabric (Montego Bay), including 2 we just replaced this week. Use American Slings - easy to deal with and great value.
Staff at American Sling were very helpful. I was a little nervous about measuring for the custom slings I needed. They reviewed the pictures I sent in and advised us on what to do. I ordered free swatches and one of them matched up perfectly with the old slings I had. They fit as expected. I received my order a lot sooner than the expected delivery time frame.
Staff at American Sling were very helpful. I was a little nervous about measuring for the custom slings I needed. They reviewed the pictures I sent in and advised us on what to do. I ordered free swatches and one of them matched up perfectly with the old slings I had. They fit as expected. I received my order a lot sooner than the expected delivery time frame.
My 30 year old Winston patio chairs are of excellent quality and the slings began to fail in recent years. I was torn regarding starting over or refurbishing the old chairs. After researching how to revive the oxidized paint and replace the slings, I decided to give it a shot. American Slings had great fabric choices and their customer service was very helpful, so I selected them over other companies. The website was easy to navigate and I was able to place my order without any difficulty. After receiving the new slings and installing them, I could not be happier. I would not hesitate to use American Slings again and I have recommended them to friends.
My 30 year old Winston patio chairs are of excellent quality and the slings began to fail in recent years. I was torn regarding starting over or refurbishing the old chairs. After researching how to revive the oxidized paint and replace the slings, I decided to give it a shot. American Slings had great fabric choices and their customer service was very helpful, so I selected them over other companies. The website was easy to navigate and I was able to place my order without any difficulty. After receiving the new slings and installing them, I could not be happier. I would not hesitate to use American Slings again and I have recommended them to friends.
