Returns or Exchanges

All returns and exchanges are customers responsibility. American Slings and Patio Supplies is not responsible for items lost or damaged during the return. All returned and exchanged products must have a Return Authorization Number (RA#) issued to you by American Slings and Patio Supplies. All returns must be received within 10 days of the receipt of your products. The customer is responsible for all shipping costs.

Request a Return or Exchange Authorization Number (RA#) to Any order that has been shipped cannot be changed or canceled. Any order that has been shipped falls under our Return and Exchange policy. There are no refunds, only store credit unless otherwise authorized by American Slings and Patio Supplies. Restocking fees may apply.

We will not be responsible for orders shipped back to us without proper RA#. They will get lost in the warehouse. DO Not ship back your items without RA#. .

Slings & Pre-cut Straps:

All slings and pre-cut straps are custom cut and ARE NOT CANCELABLE or returnable unless American Slings and Patio Supplies is responsible for the mistake. Be certain that your measurements, sling fabric, or strap options and quantity are correct. If the slings or pre-cut straps you received are not consistent with the measurements you provided in your order, or you have received the incorrect color or width of fabric or strap, only then will you be issued a Return Authorization Number (RA#) for your products to be replaced.

50 feet and 100 feet Roll of Straps:

The 50 feet and 100 feet Rolls of straps are custom cut and are not cancelable or returnable unless American Slings and Patio Supplies is responsible for shipping the wrong color or the wrong size. Be certain that the color you’ve selected is correct. If you’re not sure about the color ask for our free samples before placing your order.

If you received the incorrect color or the wrong width or length of your strap, only then will you be issued a Return Authorization Number (RA#) for your products to be replaced.

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Our Customers speak for us

Steve KerrSteve Kerr
18:47 11 May 24
Great quality. Right fit.
Jesus NavasJesus Navas
23:07 09 May 24
Great customer service, very quick turn around and great product
Wynita WorleyWynita Worley
17:23 09 May 24
I ordered and appreciated detailed diagrams on how to measure the replacements. I emailed pictures to the company, and got a verify. The replacements arrived quickly and we used video to install. The replacements fit tightly and the chairs are in use.
Dalton HodgesDalton Hodges
01:26 08 May 24
Excellent replacement slings.
Laurie MontgomeryLaurie Montgomery
20:33 05 May 24
I purchased replacement slings and they look wonderful. The directions for taking measurements could have been clearer. I installed that sling halfway and it looked like id messed up. I couldn't get it to stretch all the way across the chair. Customer service wasnt very supportive. They just told me to follow the directions. You may need to use a reverse pipe clamp if you don't have a son with seemingly bionic hand strength. I got the slings installed and they look wonderful.
Chris KoflerChris Kofler
15:54 15 Apr 24
Great team to work with. We've replaced slings on about 2 dozen chairs around our pool over the last couple of years, all came very quickly, and all were custom sized dimensions and all have fitted perfectly in matching fabric (Montego Bay), including 2 we just replaced this week. Use American Slings - easy to deal with and great value.
Kelly PriceKelly Price
15:50 12 Apr 24
Staff at American Sling were very helpful. I was a little nervous about measuring for the custom slings I needed. They reviewed the pictures I sent in and advised us on what to do. I ordered free swatches and one of them matched up perfectly with the old slings I had. They fit as expected. I received my order a lot sooner than the expected delivery time frame.
Karl HuddlestonKarl Huddleston
12:20 31 Aug 23
My 30 year old Winston patio chairs are of excellent quality and the slings began to fail in recent years. I was torn regarding starting over or refurbishing the old chairs. After researching how to revive the oxidized paint and replace the slings, I decided to give it a shot. American Slings had great fabric choices and their customer service was very helpful, so I selected them over other companies. The website was easy to navigate and I was able to place my order without any difficulty. After receiving the new slings and installing them, I could not be happier. I would not hesitate to use American Slings again and I have recommended them to friends.
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